Where can I find Ellemairco?
You can find EllemairCo at Our Studio Boutique ( The Elleflower) Open by appointment only in Orangeville. You can also find Ellemairco at our boutique The Elleflower to book an appointment to shop with us click here - Along with several boutiques across Canada. Keep posted on our Facebook and Instagram for local markets, and shows around your area.
Where are you located?
Ellemairco is Based in Orangeville, Ontaio. We do local shows, festivals and markets. We have a small shop opened for events & by appointment only called " The Elle Flower " you can follow us at @theelleflower for market dates.
Can I make an appointment to shop the studio boutique?
Yes! Here is the link: https://www.ellemairco.com/collections/frontpage/products/shop-in-person
All Kimonos are one size. There are shorter kimono they have shorter sleeves and are either velvet or chiffon. If a product is a certain size it will be marked in the listing. So read carefully and be mindful when ordering :)
How long will my order take?
Once you've placed a order depending on if the fabric is in stock or if it has to be ordered in. Your piece/s will take about 1-3 weeks to make; depending on time of year. Shipping provider is FedEx and Canada Post and can take anywhere from 1 business day to 6 business days for Canada and 6-20 days for international.
What is your return/exchange policy?
Since all orders are made to order- we do NOT offer returns. We do however offer exchanges and understand computer screens can vary with colour. We would be happy to help you find something else you would love and cherish just send us an email at email@example.com and our Customer Care team will be in touch within 1-4 business days. We are only human and sometimes are not in the studio on weekends, being we travel to markets + shows. Exchanges must be made within a week of purchasing your item(s).